|
   
For
its complexity, ProLog2K is an amazingly stable software package.
However, if you are experiencing what you believe to be a bug in the
operation of the ProLog2K system, we want to know about it.
Please describe in as
much detail as possible exactly what difficulties you are
experiencing. Bugs that are reproducible, that is, you can cause the
bug to occur repeatedly, are the easiest to find and fix. If
this is the case, provide the exact series of steps (mouse clicks,
keystrokes etc.) required to cause the bug to occur.
Bugs that are random
in nature are of course the hardest to pin down and fix. If you are
experiencing this type of bug, please provide as much detail as
possible and we will try to reproduce the problem.
Please understand
that attempting to fix a bug, especially a complicated one, using
email, can occasionally be a very time consuming process.
Questions and ambiguities arise that further complicate the
understanding and correction of the problem. When we determine that
this situation exists we will request that you call us on the Tech
Support Line at (505)-892-5669 to clarify and discuss the problem.
|